_edited.jpg)
Discover the ultimate in pet care with Pure Roo Organics' Dog Shampoo Bar, meticulously crafted with the enriching qualities of nourishing full milk and the purifying power of activated charcoal. Handcrafted with utmost care to ensure the natural and gentle wellbeing of your beloved pet, this luxurious, all-organic shampoo bar is designed to thoroughly cleanse your pup's coat while upholding and nurturing the overall health of their skin. The inclusion of activated charcoal works wonders by expertly removing impurities and neutralizing odors, ensuring that your furry friend is not only clean but also smells invigoratingly fresh. At Pure Roo Organics, we are passionately committed to the philosophy of providing wellness products that celebrate and honor the exquisite beauty of nature. Rediscover the art and essence of gentle, thoughtful care with our exceptional and lovingly curated line of pet wellness essentials, designed to tenderly care for and pamper your pet in the most natural and effective way possible.
Dog shampoo bar with full milk and activated charcoal
We understand that plans can change. If you wish to cancel your order, you may do so within 2 hours of placing it. Cancellations can be made by sending us an email at support@elementsoap.in with your order number and reason for cancellation.
After this window, we begin processing and preparing your order, and cancellations will no longer be possible. We do not offer cancellations once an order has been packed or dispatched.
Refunds and Returns
Due to the nature of our products, which are personal care items, we do not accept returns for reasons of personal preference, fragrance liking, or change of mind.
However, we are committed to ensuring you receive your order in perfect condition. If your package arrives with any of the following issues, we’re here to help:
-
You receive a wrong product
-
Your item is damaged during transit
-
You receive a defective product (e.g., leaking, expired, broken)
If you experience any of the above, please write to us at support@elementsoap.in within 48 hours of delivery. Kindly include your order number, a brief description of the issue, and clear photos of the product and packaging.
Once we verify the issue, we will either:
-
Replace the item (subject to availability), or
-
Offer a full or partial refund to your original method of payment
We may request the damaged or incorrect item be returned to us, depending on the situation.
Refund Timelines
Approved refunds will be processed within 7 to 10 business days, depending on your bank or payment provider. You will receive confirmation via email once the refund has been initiated.
Please note that we cannot guarantee specific timelines for third-party gateways, but we will do our part promptly.
Non-Refundable Situations
We will not be able to offer refunds or replacements under the following conditions:
-
If more than 48 hours have passed since delivery
-
If the product has been used or tampered with
-
If no photos or order proof are provided
-
If the item is damaged due to improper storage after delivery
-
If the package was not received due to incorrect address or failed delivery attempts
Exchange Policy
At this time, we do not offer product exchanges. We encourage customers to review product details, ingredient lists, and descriptions carefully before placing an order.
-