PRIVACY POLICY

Privacy Policy - the basics

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

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At The Element Soap, your privacy matters to us. As a brand rooted in honesty and transparency, we are committed to protecting your personal information and ensuring a safe and respectful online experience. This Privacy Policy outlines how we collect, use, protect, and handle your information when you interact with our website, make a purchase, or connect with us in any other way.

By using our website (www.elementsoap.in), you agree to the practices described in this policy.

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Information We Collect

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When you visit our website or place an order, we may collect the following types of information:

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1. Personal Information:
We collect personal data you voluntarily provide, such as your full name, email address, phone number, billing and shipping address, and payment information (processed securely through third-party gateways).

2. Order & Transaction Details:
We collect details related to the products you purchase, your preferences, and communication history to serve you better.

3. Browsing Information:
Our site automatically gathers certain technical data such as your IP address, browser type, device information, pages viewed, time spent on pages, and referral URLs. This is collected using cookies and analytics tools.

4. Communications:
If you contact us by email, chat, or form submissions, we may retain that communication to assist you in the future.

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How We Use Your Information

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We use the information you provide for specific, limited purposes. These include:

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• Processing your orders and arranging for delivery

• Communicating with you regarding your order or inquiries

• Sending you order confirmations, tracking information, and service-related notifications

• Improving our website performance, user experience, and content relevance

• Sending promotional emails or updates (only if you have opted in)

• Preventing fraudulent transactions or misuse of our services

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Your data is used strictly for operational, legal, or legitimate interest purposes and never shared without cause.

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Payment & Security

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All payments made on our website are processed securely by third-party payment gateways. We do not store or have access to your complete credit/debit card information.

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Our website uses encryption and secure communication protocols to protect your data. While we follow best industry practices, please note that no method of online transmission or storage is 100% secure. We advise you to take necessary precautions when sharing personal data online.

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Cookies and Tracking

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Our website uses cookies to personalize your experience and improve functionality. Cookies are small data files stored on your browser that help us remember your preferences, keep track of your cart, and understand user behavior.

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You can manage or disable cookies at any time through your browser settings. However, doing so may affect certain features or functions of the site.

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Data Sharing and Disclosure

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We do not sell, rent, or trade your personal information with third parties for marketing purposes.

Your data may only be shared with:

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• Service providers like courier companies, payment gateways, and customer support tools strictly for order fulfillment and customer service.

• Legal authorities if required by law or for the enforcement of our Terms and Conditions.

• Website analytics and marketing tools to help us understand user behavior (with no personally identifiable information).

Each third-party partner is contractually obligated to protect your data and use it solely for the services they provide us.

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Your Rights

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As a user, you have the right to:

• Request access to the personal data we hold about you

• Request correction or updates to inaccurate or incomplete information

• Request deletion of your data, subject to applicable laws and order history

• Opt out of receiving marketing communications by clicking "unsubscribe" in any promotional email

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To exercise any of these rights, you can email us at support@elementsoap.in, and we will respond within a reasonable time frame.

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Data Retention

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We retain your personal data for as long as necessary to fulfill the purpose it was collected for, such as completing transactions, complying with legal obligations, resolving disputes, and enforcing our agreements. Once it is no longer required, your data is securely deleted or anonymized.

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Third-Party Links

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Our website may occasionally include links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reading their privacy policies before providing any information.

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Policy Updates

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised "Effective Date." We encourage you to review it periodically.

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Your continued use of our services after any changes signifies your acceptance of the updated policy.

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