"At The Element Soap, we take great pride in handcrafting each product with care and attention to detail. Once your order is placed, our goal is to ensure that it reaches your doorstep in perfect condition, as quickly and safely as possible. Below you’ll find all the information regarding how we handle shipping and delivery.
Order Processing
As each of our products is handmade in small batches, we kindly ask for a little patience while we prepare your order. Orders are typically processed and packed within 2 to 4 business days (Monday to Friday, excluding public holidays), from the date of order confirmation.
During periods of high demand, product launches, or festival seasons, order processing may take slightly longer — but we promise to keep you updated every step of the way.
Shipping Locations
Currently, we ship across all locations within India that are serviceable by our partnered courier providers. We do not offer international shipping at the moment. However, if you are located outside India and are interested in our products, we encourage you to email us at support@elementsoap.in so we can explore possible options in the future.
Delivery Timelines
Once dispatched, delivery timelines are based on your location:
Metro Cities: 3 to 5 business days
Non-Metro & Remote Locations: 5 to 7 business days
These are estimated delivery windows. While we work with reliable courier partners, delays may occur due to weather conditions, operational issues, or regional disruptions beyond our control. We appreciate your understanding and patience in such cases.
Shipping Charges
We offer free standard shipping on all orders above ₹999 (Rupees Nine Hundred Ninety-Nine).
For orders below ₹999, a flat shipping charge of ₹75 will be applied during checkout. This helps cover packaging and courier costs while ensuring your products reach you safely.
Tracking Your Order
Once your order is shipped, you will receive a tracking link via email or SMS, allowing you to follow your package in real time. If you face any trouble tracking your parcel or have not received your tracking details within five days of ordering, please reach out to us at support@elementsoap.in, and we’ll be happy to assist you.
Packaging
Each order is thoughtfully packed with sustainable materials wherever possible, ensuring your products are protected during transit. Since many of our products are sensitive to heat or moisture, we take additional care while packing, especially during warmer months.
If your order hasn't arrived within 10 working days of dispatch, please get in touch with our customer support team. We will contact the courier service and resolve the issue for you at the earliest. While such instances are rare, rest assured that we will assist you with a refund or replacement if your package is lost or undelivered due to courier failure.
It is the customer’s responsibility to ensure that the shipping address, contact number, and PIN code entered at checkout are accurate. If a package is returned to us due to an incorrect address or repeated failed delivery attempts, we can reship the parcel once the customer pays the applicable re-shipping fee.
We consider an order as successfully delivered if the courier’s tracking status shows as “Delivered.” If you believe your parcel was not received despite a delivery confirmation, please report the issue within 24 hours, so we can investigate and coordinate with the logistics provider."
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